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Bad Hotel stories Good Hotels Click here to SEND YOUR HORROR STORY I had the displeasure to stay at the Ramada in Owensboro, Ky. I don't want to be typing all night, so I will just list my MAIN complaints. First, it got off to a bad start while we waited for at least 5 minutes while the desk girl talked on the phone about her boyfriend's lack of consideration for her feelings. Nice service. It's so nice to appreciated as a customer. The room we checked into was a joke. It was about 96 degrees outside and the room felt almost just as hot. The air conditioning was only working at a fraction of the power it should have been. The mattress was sagging in the middle and the bedspread was hanging off on one side. How much extra time does it take for a housekeeper to get the darn thing straight??? The pillows were flat and stained beyond belief, and when I asked for more, they told me there was no one there to bring me any, and the laundry where they are kept was locked up for the night due to thefts that
had been occurring all over the hotel by a maintenance
man. If they KNOW he is stealing, why do they not FIRE him? These
are some bright people. The bedspread smelled VERY bad and looked
filthy, the carpet smelled like mildew, there were pubic hairs in the tub, the
bathroom was in dire need of new grout, there was a strong urine smell in the
outside hallway, a urine smell in the closed-off lobby to the public bar,
there was dirt and scum on my shower curtain, only one towel, one wash cloth,
and a bath floor mat. There was ants and spiders, esp. spiders. The front desk
said it was because they had just sprayed. There was no maintenance person to
fix our toilet which would not completely flush, even if you held the handle
down. The couch was in horrible shape, and we finally decided to forget the
room for awhile and have a dip in the pool......which turned out to have a slimy
bottom and slimy steps. The next morning, the free breakfast was stale
and cold and greasy and we couldn't get any service for what seemed
like forever. I kept wanting more juice and even stood by the kitchen door
trying to get the attention of the two waitresses who kept going by and saying
in a rude tone, "I'll get you when I CAN!" and, "Be right with
ya," but after about 10 minutes of looking like an idiot, I gave up. On
the way back to our room we saw two housekeepers standing outside one of the
rooms at a cart, cursing and laughing loudly, so I asked if I could get a
big garbage bag for the dirty clothes we had accumulated on our trip, and the
old lady who was smoking and had maroon hair , about 65 years old, exhaled her
smoke right into my face and said they were OUT of garbage bags and a whole
lot of OTHER things, and they laughed and proceeded to tell me about the cheap
owner from India and the idiot girl who is the manager and the joke of a
district manager and the ways they screw the people in housekeeping,
like docking for breaks they aren't supposed to be docked for, making some of
them use two time cards so they don't have to pay overtime, paying cash
instead of overtime, how they took away all their benefits and they never get
a raise, and they never have supplies and people are getting away with
doing drugs in the rooms and stealing and how they can never get
supplies or linen and can't get a maintenance man to get off his butt and
do anything and just on and on and on. I sympathize with them, but I really
don't
think they need to complain about these
things to the guest. But, since we were having a gripe-party, I told them
all MY complaints about the hotel, and they said they get a LOT of complaints,
and that if you complain to the desk people or to their manager, nothing is
ever done about it or even noted, and if you turn in a bad comment card, it
gets thrown away because the girl who dumps their trash cans has found them IN
there. The only way you have a chance to be heard by someone with authority
over the morons running the hotel is to try to get the name and address of the
president of the hotel chain. So far, I haven't found it, but I can't wait
until I DO. To top it all off, I turned my ankle over in one of their
parking lot potholes as were leaving, and it felt kinda funny but
didn't hurt much until a couple of hours later, and I saw that it had swollen,
and when I went to get out of the car to go to the bathroom at a rest stop, I
could hardly put any weight on it. I knew we would have to go back over 100
miles to fill out a report at the hotel if we wanted the medical bill to be
paid, but I didn't think it was worth the time and trouble. They knew we
had checked out 2 hours ago, so they probably wouldn't have paid it anyway,
because for all they know, I could have done that to my ankle somewhere else
and just wanted someone to foot the bill. I am just chalking all this up to a
lesson LEARNED! I know ALL Ramada's are probably not bad, but the one in
Owensboro, KY certainly takes the PRIZE on hotels from HELL. At least in MY
book. NEVER AGAIN will I stay at ANY Ramada!!!!
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